Refund Policy

Refunds

ALL SALES ARE FINAL.

Sugar and Snails Apparel does not offer Exchanges, Returns, or Refunds of any kind on any items offered for sale in our gift shop.

Our products are made-to-order and created with love the moment you place your order. Please be mindful of this custom creating process.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

 

Did you receive a faulty unit, or the wrong product? Please contact our Customer Support team for further assistance. You can email us at support@sugarandsnailsapparel.com

Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

 

I MADE A MISTAKE ON MY CUSTOM ORDER. HOW DO I FIX IT?

 

Please contact us as soon as possible. Once your order has been placed, our fulfillment team strives to get your product out to you as quickly as possible. If you made a mistake customizing the product of your order, please reach out to us on our contact page. We do not offer refunds or replacements when customers enter the wrong shipping address.

Email : support@sugarandsnailsapparel.com
Call/SMS : ✆ 1-(443) 308-8781 9:00 AM - 5:00 PM EST Monday to Friday